Spiritual Ebooks Return Policy
Spiritual Ebooks Return Policy
At Spiritual Ebooks, your satisfaction is our top priority. We are deeply committed to the integrity of our products and services, and we value the trust you place in us. That’s why we have established a clear and fair return policy designed to offer you complete peace of mind when making purchases on www.superstores1.com.
Our Commitment to You
We understand that unforeseen circumstances may arise, and you might change your mind or not be entirely satisfied with your purchase. With transparency and respect for our customers in mind, Spiritual Ebooks accepts product returns under the conditions outlined below.
Return Conditions
Withdrawal Period: In accordance with applicable regulations, you have a period of thirty (30) calendar days from the date of receipt of your purchase (confirmed by the receipt or other proof of purchase) to notify us of your decision to return a product.
Accepted Reasons for Return: We accept returns for the following reasons:
Withdrawal: If you change your mind and no longer wish to keep the product.
Dissatisfaction: If the product does not meet your expectations or if you are not entirely satisfied with its quality or content.
Non-conformity: If the product received is different from the one you ordered.
Technical Issues: In the event of a proven defect or technical problem with the e-book (e.g., corrupted file).
Condition of Returned Products:
E-books: Given the digital nature of e-books, returns are generally accepted in the case of a proven technical issue or non-conformity. Please contact us promptly if you experience any download or file issues.
Physical Items: Physical items must be returned in their original condition, unused, and in their original packaging, accompanied by all accessories and documents1 provided.
Proof of Purchase: All returns must be accompanied by valid proof of purchase (order number, receipt, email confirmation).
Return Process
Return Notification: To initiate a return procedure, please contact us within 30 days of receiving your purchase, clearly stating your intention to return the product and the reason for the return. You can contact us through the following channels:
Email: info@superstores1.com
SMS or Phone: +237697434022
Direct Chat: Via our website www.superstores1.com
Return Instructions: Our specialized after-sales service will provide you with detailed instructions on how to proceed with the product return, if applicable. For e-books, this may involve providing details about the issue encountered. For physical items, a return address will be communicated to you. Please note that the return shipping costs for physical products (including transport or postage fees) are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., a non-conforming item).
Verification and Refund Processing: Once the returned product is received and verified by our team (or after evaluation of the issue for e-books), we will process the refund of the purchase amount according to the original payment method. The refund processing time may vary, but we are committed to completing it as quickly as possible.
Specialized After-Sales Service
Spiritual Ebooks has established a dedicated after-sales service to ensure efficient management and follow-up of our return policy. Our team is specially trained to address your concerns, guide you through the return process, and ensure that your experience is as smooth as possible, regardless of your country or region.
Accessibility and Responsiveness
We understand the importance of fast and effective communication. Our team is available 24 hours a day, 7 days a week (except non-working days) to answer your questions and process your requests regarding our return policy. Please do not hesitate to contact us through the following channels:
Email: info@superstores1.com
SMS or Phone: +237697434022
Direct Chat: Via our website www.superstores1.com
At Spiritual Ebooks, your trust is invaluable. We are committed to maintaining a relationship of loyalty and integrity with you by offering quality products and exceptional after-sales service.